Contact us to have a solution working for you (+254) 774-075508

Deliver better experiences with Dynamics 365 Customer Service Insights

Its my pleasure to announce the general availability of Dynamics 365 Customer Service Insights. Customer Service Insights helps provide better customer service experiences through the power of artificial intelligence (AI). Customer Service Insights empowers your customer service managers to make better decisions to improve customer satisfaction and workforce productivity. This application delivers: Out-of-the-box dashboards offering

Read more

The post Deliver better experiences with Dynamics 365 Customer Service Insights appeared first on Microsoft Dynamics 365.

Dynamics 365 Customer Service Insights is now Generally Available

Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence. Today, were very excited to announce Dynamics 365 Customer Service Insights is now generally available! Since our public preview in October 2018, weve been working hard to continue adding value and extending the service to users across

Read more

The post Dynamics 365 Customer Service Insights is now Generally Available appeared first on Microsoft Dynamics 365.

Drive demand with account-based marketing

Account-based marketing (ABM) can increase engagement, deal sizes, and conversions if its deployed for the right accounts at the right time. The challenge many organizations face is knowing how to customize an approach with the mix of ABM and broad-based demand strategies and tactics. In a new webinar, Jonathan Tam from SiriusDecisions joined me to

Read more

The post Drive demand with account-based marketing appeared first on Microsoft Dynamics 365.

Drive demand with account-based marketing

Account-based marketing (ABM) can increase engagement, deal sizes, and conversions if its deployed for the right accounts at the right time. The challenge many organizations face is knowing how to customize an approach with the mix of ABM and broad-based demand strategies and tactics. In a new webinar, Jonathan Tam from SiriusDecisions joined me to

Read more

The post Drive demand with account-based marketing appeared first on Microsoft Dynamics 365.

Transition from a product to service model with connected field service

Many manufacturing organizations are transitioning from a traditional product business model to an as-a-service business modelincluding flexible consumption models (FCMs) and Anything-as-a-service (XaaS)that lets them pay for what they use. As-a-service models provide compelling benefits, such as: Predictable and renewable revenue streams Greater value to the customer, as they only pay for what they consume

Read more

The post Transition from a product to service model with connected field service appeared first on Microsoft Dynamics 365.

Microsoft Dynamics 365 Fraud Protection public preview is now available

We are pleased to announce the Dynamics 365 Fraud Protection public preview is now available! With Dynamics 365 Fraud Protection were providing a cloud-based service for online merchants to help increase revenue, lower fraud-related costs, and improve customer experience. In this release, Fraud Protection preview supports payment fraud detection and account creation protection. Like many

Read more

The post Microsoft Dynamics 365 Fraud Protection public preview is now available appeared first on Microsoft Dynamics 365.

Microsoft Dynamics 365 Fraud Protection public preview is now available

We are pleased to announce the Dynamics 365 Fraud Protection public preview is now available! With Dynamics 365 Fraud Protection were providing a cloud-based service for online merchants to help increase revenue, lower fraud-related costs, and improve customer experience. In this release, Fraud Protection preview supports payment fraud detection and account creation protection. Like many

Read more

The post Microsoft Dynamics 365 Fraud Protection public preview is now available appeared first on Microsoft Dynamics 365.