May 2019 - Brightsoft Technologies Limited

Dynamics 365 for Field Service

How to ignore travel time when searching for resource availability

The Schedule Assistant in Universal Resource Scheduling has an option to “Ignore Travel Time” when searching for availability. This option allows you to search for a resource within a certain radius, but it does not require the resource to be free for both the entire duration of the requirement AND the time it takes to

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By Dan Gittler, 8 months ago

Dynamics 365 for Field Service

How to change advanced settings for the Schedule Assistant

There are advanced settings in the filter control that allow you to change the behavior of the Schedule Assistant. Options include: Real Time Mode Allow Overlapping (Ignore Proposed Bookings) (Multiday) Ignore Travel Time Ignore Duration By default, these are all deselected, except for Ignore Proposed Bookings, which is selected by default. What if you

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By Dan Gittler, 8 months ago

LCS

Lifecycle Services – May 2019 (Release 2) Release Notes

The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS May 2019 (Release 2) release. Update tiles improvement The LCS update tile now enables environments that are one version behind the current service update to be able to take hotfixes without having to update to

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By Lifecycle Services Team, 8 months ago

Power Platform

Dynamics 365 & Power Platform timeline for the 2019 release wave 2

April 2019 marked a significant milestone for Dynamics 365. Our customers are now on the latest in-market version of Dynamics 365 and weve modernized how updates are delivered to our users. Today, I want to follow-up with an update on the April 19 release, as well as reveal the timeline for the 2019 release wave

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By Mo Osborne, 8 months ago

The benefit of bots: Dynamics 365 Virtual Agent for Customer Service overview

Dynamics 365 Virtual Agent for Customer Service is an exciting new offering that empowers customer support teams to create powerful bots using a guided, no-code graphical interfacewithout the need for data scientists or developers. Virtual Agent for Customer Service is built on the Microsoft Bot Framework and addresses many of the major issues with bot

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By Omar Aftab, 8 months ago

New! Dynamics 365 Virtual Agent for Customer Service is available for preview

It is with great pleasure that we’re announcing availability of the public preview of Dynamics 365 Virtual Agent for Customer Service. Virtual Agent for Customer Service is the latest Dynamics 365 AI-based end-to-end solution enabling organizations to easily transform customer service through the power of artificial intelligence (AI). Virtual Agent for Customer Service is built

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By Frank Weigel, 8 months ago

Last chance to register for the Microsoft Business Applications Summit

We can’t wait for the Microsoft Business Applications Summit this year and its almost here! Coming to Atlanta, Georgia June 10 11,this is your chance to get hands-on withyour favorite tools,get one-on-one time withexperts and engineers, and collaboratewithour vibrantcommunity of data drivers. Why Attend? Here are the top 10 reasons to join us

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By Keith Barnett, 8 months ago

New Business Central apps in April 2019

With 48 new apps for Dynamics 365 Business Central listed on AppSource in April, we have reached a new milestone with 300 apps that enrich the functionality of Business Central. The following apps were added in April 2019: Intelligent Cloud Sync for Dynamics NAV 2018 and Dynamics 365 Business Central on-premises by Microsoft Apps for

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By Joost Bulsink, 8 months ago

Customer data platform: A key to personalized experiences

In todays digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer, whose demand for a seamless and highly relevant experience at every

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By Shruti Shukla, 8 months ago