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Create personalized experiences in Dynamics 365 Virtual Agent for Customer Service with Microsoft Flow

Customer service is one of the top factors that makes or breaks how people feel about your brand. Todays customers demand immediate and relevant responses to their requests, whether they engage with you by phone, text, or online. Thats one of the reasons why more and more companies are turning to virtual agents to help

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You should stop using the very old Business Central online URLs

Last year we announced a single URL that will get you to your Business Central online. From that date a year ago the shorter, simpler URL to access all your business data has always been https://businesscentral.dynamics.com and we have been redirecting you silently even if you would happen to use the old ones (*.financials). Right

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New! Better grouping of cases into topics in Dynamics 365 Customer Service Insights

We’re excited to announce the release of a couple new features that enhance how cases are grouped into topics in Dynamics 365 Customer Service Insights. This blog explains how your service organization can take advantage of the new capabilities, and gives some tips for how to influence the AI models to improve topic quality. Map

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Accelerating innovation with Dynamics 365 and the Power Platform

Every year, we bring together thousands of Microsoft partners from around the world to celebrate, connect, and learn about whats coming in the next year. Just last week, I had the chance to join this years Microsoft Inspire with 13,000 of our partners in Las Vegas, and it was an amazing week full of energy

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Preview: Integration between Finance and Operations and Common Data Service – Phase 1

In this digital world, business ecosystems use the Dynamics 365 suite as a whole, meaning that data from customers, operations, and Internet of Things (IoT) devices flows in to one source creating the opportunity for digital feedback loops. To achieve this experience, integration between Dynamics 365 for Finance and Operations and Dynamics 365 for Customer

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Extending Dynamics 365 to accelerate partner revenue

If youre a partner led organization that depends on indirect channels as one of the primary business growth drivers, choosing the right partner engagement relationship management solution is the key to drive scale. The average partner program contains a number of distinct components. With partner solutions such as partner relationship management (PRM) and Ecosystem Cloud,

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July release of Dynamics 365 Product Visualize adds ability to show or hide 3D model layers and new gestures

Applies to: Dynamics 365 Product Visualize (version 1.3) We’re pleased to announce the July release of Microsoft Dynamics 365 Product Visualize, which adds three new features to the app: Ability to show or hide 3D model layers Gestures for manipulating 3D objects Ability to store annotations in the Common Data Service Show or hide 3D

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Latest update of Dynamics 365 Guides adds Dynamics 365 for Field Service integration (Preview)

Applies To: Dynamics 365 Guides (version 104.1907.19001) Dynamics 365 for Field Service integration (included in version 104.1907.19001) enables Field Service customers to attach guides to field service tasks in Dynamics 365. When work orders are assigned to technicians, the technicians can use a dedicated Field Service tab in the Guides HoloLens app to launch the

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Sales Health solution

Applies to: Dynamics 365 for Sales Sales Health solution version: 9.0.1907.2003 What is the Sales Health solution? Sales Health solution enables rules-based validations for Dynamics 365 for Sales components of a customer’s organization. Administrators can run the predefined rulesperiodically or whenever they encounter an issue to discover potential problems, such as wrong customization and common

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