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Microsoft-managed Sandbox Tier-1 (Develop and Test – Single-box) environment periodic maintenance

On a weekly basis, Microsoft may apply needed critical or security updates to the Microsoft operating system or infrastructure on Microsoft-managed Dynamics 365 Finance and Operations Sandbox Tier-1 (Develop and Test Single-box) machines. This maintenance will occur during your regional maintenance weekend window (Friday, Saturday, or Sunday). In addition to Microsoft operating system updates,

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How data, analytics, and insights can improve customer service

What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day. Learning about your customer’s experience with support and figuring out how to create a positive experience

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Update to TLS 1.2 or later in Dynamics 365 Business Central in 2019 release wave 2

In 2019 release wave 2, the Dynamics 365 Business Central team has focused on making sure that the entire product stack uses best-in-class encryption. As a result, we discontinue the support for Transport Layer Security (TLS) versions 1.0 and 1.1. Microsofts TLS 1.0 implementation has no known security vulnerabilities. However, due to the potential for

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Service scheduling in Dynamics 365 for Customer Service

What is service scheduling? Service scheduling allows organizations to schedule service appointments with their customers such as post-sales, customer service, product demos etc. Imagine the following scenario: Contoso is a premium bicycle brand in Washington state that produces the most sophisticated bikes in the country. They take great care of their customers and have many

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Latest update of Dynamics 365 Guides adds accessibility improvements, support for additional languages, and more!

Applies to: Dynamics 365 Guides (app version 104.1908.24001 and solution version 104.1908.0.117) The Dynamics 365 Guides team is pleased to announce the latest update, which includes the following improvements: Accessibility enhancements. The PC application offers better color contrast and support for high-contrast mode for visually-impaired users. Use the keyboard to tab through the user interface

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Best practices when planning to use customer service bots

Using best practices when onboarding a customer service bot is critical for the long-term success of your bot. In this blog, Im going to cover some key processes you should consider adopting. These are based on our own learnings from onboarding enterprise customers to customer service bots using the Dynamics 365 Virtual Agent for Customer

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Web Services and Multiple Production Environments with Dynamics 365 Business Central

The 2019 Wave 2 release of Business Central Online in October introduces the ability to create multiple production environments for each Azure Active Directory tenant. This provides companies with divisions in multiple countries the option to create a separate Business Central environment in other countries in which they have a business presence. An integral part

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Device Readings visualizations with Field Service & IoT is now available in preview

We are excited to announce the preview availability of Device Readings, a new experience that provides compelling visualizations in Connected Field Service (CFS) by leveraging the power of IoT. Field service users can now visualize the historical telemetry measurements for the IoT devices, along with the recent repair history of the asset. This helps to

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Microsoft PowerApps | Unified Interface | 2019 Release Wave 2 Overview

Unified Interface: Whats available in the 2019 release wave 2? We would like to highlight some of the latest enhancements to Unified Interface in the recent update to Microsoft PowerApps. These features are available for early access in the 2019 release wave 2, and they will become available to all customers on October 1, General

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How to organize successful modern events with ease

In an era of increasingly sophisticated digital tactics, one question that is often raised is, Are events still relevant? Clearly the answer is yes for many companies. According to research by SiriusDecisions, B2B companies with revenues ranging from $100M to $1B devote between 30-40 percent of their marketing program budgets to in-person events. Their challenge

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