Contact us to have a solution working for you (+254) 774-075508

Advanced AI topic clustering in Customer Service Insights

Dynamics 365 Customer Service Insights focuses on your customer service scenarios and makes it very easy for you to use AI alongside traditional business intelligence, which means you can make better data-driven decisions, without requiring extensive AI knowledge. In addition to high-quality AI models, it also comes with several advanced capabilities that work together to provide you with actionable insights.

The post Advanced AI topic clustering in Customer Service Insights appeared first on Dynamics 365 Blog.

Turn prospects into engaged customers with intelligent sales and marketing

The selling landscape is undergoing fundamental changes, many of them driven by the effects of B2B customers experience as everyday consumers. Many retailers have created personalized, nearly immersive, online experiences for each customer. Consumers shopping for goods and services continually experience fresh and delightful interactions, from highly customized offers and recommendations to frictionless channels to

Read more

The post Turn prospects into engaged customers with intelligent sales and marketing appeared first on Dynamics 365 Blog.

Customization INSIDE the System Application in Dynamics 365 Business Central

In Business Central 2019 release wave 2 were introducing a shift in the story around customization. In fact, its a big step toward a future where the term extend has replaced customize. To make Business Central lighter and easier to maintain and upgrade, were componentizing its platform and business logic in the System Application. If

Read more

The post Customization INSIDE the System Application in Dynamics 365 Business Central appeared first on Dynamics 365 Blog.

Lifecycle Services – September 2019 (Release 2) release notes

The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (September 2019, release 2) Database backup assets limited to Project Owners and Environment Managers Based on feedback from our customers (that’s you) we have restricted access to the Database backups section of the project asset

Read more

The post Lifecycle Services – September 2019 (Release 2) release notes appeared first on Dynamics 365 Blog.

Using Power Platform Dataflows to extract and process data from Business Central – Post 3

This is the third post in a blog series about how you can use Power Platform Dataflows to get data out of Business Central in a form where it can be accessed by other applications. The first post covered a basic integration between Power BI and Business Central. The second post introduced Power Platform Dataflows,

Read more

The post Using Power Platform Dataflows to extract and process data from Business Central – Post 3 appeared first on Dynamics 365 Blog.

6 tips for global versus local changes – Universal Resource Scheduling

In global CRM implementations, there is a fine line between changes that must be global versus changes that can be managed locally without affecting the entire organization. There are unique requirements for local implementations, and autonomy is essential to enable local branches to swiftly adapt to their unique requirements without jeopardizing the global implementation. I

Read more

The post 6 tips for global versus local changes – Universal Resource Scheduling appeared first on Dynamics 365 Blog.

3 common roadblocks to maximizing AI and how to bypass them

If AI is so transformative, why havent more enterprises embraced it already? Perhaps weve been trying to force a square peg into a round hole by asking people to adapt to AI, instead of the other way around. At Microsoft, were striving to change that. We believe business users closest to specific problems have the

Read more

The post 3 common roadblocks to maximizing AI and how to bypass them appeared first on Dynamics 365 Blog.

Important changes for the Business Central connector for Microsoft Flow and PowerApps

An update to the Dynamics 365 Business Central connector for Microsoft Flow, Logic Apps and PowerApps will be released in the coming week. The existing triggers and actions were modified to improve the overall performance in the connector as well as adding support for multiple environments, including multiple sandbox and multiple production environments. For more

Read more

The post Important changes for the Business Central connector for Microsoft Flow and PowerApps appeared first on Dynamics 365 Blog.