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Fuel your field service with mixed reality

Technology is transforming quickly and evolving at an accelerated pace. That evolution is significantly impacting how we work, what we work on, and how we serve our customers. As technology is speeding forward, creating greater efficiencies, its also pushing bleeding edge technologies into the mainstream. Mixed reality is a combination of realitiesaugmented, virtual, and real

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Delivering five star experiences with a customer data platform

For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet todays changing customer demands is vital. While advancements in technology have led to more automated and self-service functions across hospitality organizations like online booking and reservations, it has also

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Customer Data Platform (CDP): It’s not just for B2Cs anymore

The CDP Institutes latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies. B2Bs have significantly longer and more complex sales cycles that create huge volumes of data, and the relationship-driven nature of B2B business

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4 essential capabilities to make the most of AI in the workplace

To realize the benefits of AI, your business needs more than great technology and great data. Thats a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger outcomes.

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New scenarios added to Dynamics 365 Higher Education Accelerator

Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more. Technology is transforming how institutions engage with students and their constituents and improving student outcomes. Last year at Educause we released the Microsoft Higher Education Accelerator which provided a data model and sample apps and analytics tailored for higher education. Along the

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Celebrate Customer Service Week and the agents who make it all happen

Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you who understand what goes on behind the veil of customer service, you know how it feels to get in

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Defining customer experience and customer engagement

Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these ever-changing expectations. In response, many businesses are transforming how they understand and value the customer over every channel across the entire customer life cycle. Customer experience and customer

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Watch the Microsoft Business Applications October Virtual Launch Event

The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at the new innovations were rolling out for Dynamics 365 and the Microsoft Power Platform. Register today for this free event, and then

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Protect your e-commerce business with Dynamics 365 Fraud Protection

Big data AI is no longer a fantasy, but a reality. The AI marketspace is delivering real solutions for real world problems. Currently, e-commerce retailers are faced with fraud losses daily; reduced revenue, increased operational expenses, and wrongful rejections are just some of the impacts fraud creates on a local and global scale, all of

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Announcing Dynamics 365 Commerce preview

Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one of those industries that everyone can relate to. Shopping is ingrained in our daily lives, with todays consumer demanding engaging and integrated shopping experiences across storefronts–physical stores, online

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