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Prioritize opportunities in Dynamics 365 Sales with predictive opportunity scoring

Good prioritization of opportunities boosts salespeople’s efficiency. Lost cases are abandoned early, promising opportunities are not overlooked, and even within the promising ones, sellers would like to make informed decisions on where to invest more. Predicting which opportunity is likely to be won, also known as Opportunity scoring, is a key factor that supports prioritizationRead more

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Create an amazing e-commerce customer experience with fraud protection

Fraud is a huge barrier for everyone involved in an e-commerce transaction. From the bank, to the merchant, and the customers themselves, fraud prevention can add friction to the customer experience and cause inaccurate approvals or wrongful rejections that result in increased operational costs and, ultimately, decreased revenue. There is a new approach to fraudRead more

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What’s in store for retail with the customer data platform

According to industry analysts, 2020 will bring exciting innovations that promise to reshape the retail industry. Let’s take a look at the opportunities and explore the data challenges resulting from these trends. Augmented reality (AR) takes the stage Technology is catching up with expectations, with second generation augmented reality tools that make the technology moreRead more

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How your growing businesses can compete and win on the customer experience

Can you imagine losing customers everyday? That’s what could happen after a bad experience with your organization. According to a recent report by PWC, 32 percent of customers will walk away after just one bad experience. As digital native companies continue to elevate customer expectations for personalized sales and always-on support, growing organizations need toRead more

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2020 release wave 1 plans for Dynamics 365 and Power Platform now available

Today, we published the 2020 release wave 1 plans for Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that will be released between April and September 2020. The new features and enhancements demonstrate our continued investment to power digital transformation for our customers and partners. Dynamics 365 The first release wave of theRead more

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Enhancements to Dynamics 365 Higher Education Accelerator now available

In October 2018, we announced the Microsoft Higher Education Accelerator, enabling ISVs and other solution providers to quickly build industry vertical solutions tailored for higher education. Since then, we have updated the accelerator with new scenarios to help institutions transform how they engage with students and their constituents and improve student outcomes. Our latest version,Read more

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Five ways nonprofits can benefit from marketing automation

Nonprofits (or not-for-profits) exist in a highly competitive world. According to a report from Giving USA, the sector is large and with one crucial exception, growing: Donations. American organizations and individuals provided record-breaking levels of support in 2017. Strong support continued in 2018, with total giving from individuals, foundations, and corporations exceeding $427 billion. That’sRead more

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Introducing Dynamics 365 account protection and loss prevention

Process efficiency is key to growing an e-commerce business. To meet this goal, retailers need better intelligence to better monitor discount, return, and account fraud, helping to protect and improve revenue, reputation, and customer service. As a premium solution partner, Microsoft has deeply invested in artificial intelligence (AI) based systems to help retailers increase processRead more

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Redefining shopping excellence with a unified commerce solution

The retail industry has been going through tremendous change and transformation over the past decade. Many have speculated that traditional brick and mortar retail is dying, and that customers are moving completely to online platforms for their shopping needs. This is, however, not the case. According to a report by the National Federation of Retail,Read more

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Expanding our vision for retail with Dynamics 365 at NRF 2020

Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for technologies that help retailers stay nimble, relevant, and anticipate customer needs and shopping preferences. As my colleague Shelley Bransten,Read more

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