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Simplified system configuration in Dynamics 365 Sales

With the April 2020 release of Microsoft Dynamics 365 Sales, administrators will find a simplified configuration experience that makes it easier to discover and manage system settings to meet their organization’s unique needs. This simplified experience is available only for Unified Interface customers. The new App Settings area in the out-of-box Sales Hub application improvesRead more

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Dual-write automates data flow between Dynamics 365 applications and Common Data Service

Microsoft Dynamics 365 business applications are uniquely able to help organizations digitally transform by unifying data and intelligence from employees, customers, operations, and devices into one source, creating many opportunities to use digital feedback loops to adapt and improve. To that end, we’re announcing dual-write, a new capability that enables data to become available nativelyRead more

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Resources and support for our global customers impacted by COVID-19

Over the past weeks, Microsoft has mobilized global teams to support communities and organizations affected by the COVID-19 crisis. The Microsoft Dynamics 365 and Microsoft Power Platform teams are working closely with organizations on the front lines of the crisisincluding governments, healthcare providers, nonprofits, and schools and universities. We are also focusing efforts to ensureRead more

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Understanding Dynamics 365 for IT: Architecture, integration, and more

If you work in an IT department, chances are you’ve seen or heard of Microsoft Dynamics 365. It’s a set of modular and connected software as a service (SaaS) applications and services that are designed to integrate with your existing data, business logic, and processes to help transform and unify your customer relationship management (CRM)Read more

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Our commitment to customers to help ensure business continuity

As organizations respond to the ongoing, unprecedented situation and grapple with disruptions across their workforce due to the evolving global health crisis, we want to share the steps we’re taking to help ensure our customers’ business continuity with Microsoft Dynamics 365 and Microsoft Power Platform. Our priority is the seamless delivery of Business Applications servicesRead more

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Sales enablement partnerships enhance personalization for Dynamics 365

Implementing a modern sales enablement toolset can generate over 650 percent ROI, according to Forrester; a finding that underscores the opportunity cost of not addressing the challenges many sales organizations face. Using outdated systems and fragmented data can create a disconnected view of buyer journeys and touch points. Costly time is often spent tracking downRead more

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Microsoft is a customers’ choice in CRM lead management

In another era, people will talk was a warning. Today, it’s a distinction. Gartner’s most recent Gartner Peer Insights Voice of the Customer: CRM Lead Management, names Microsoft as a 2020 Customers’ Choice for CRM Lead Management. This recognition comes from the opinions and evaluations gathered under the Gartner Peer Insights program, which gathers opinionsRead more

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The innovations bridging health sciences and business in 2020

The decade’s first global health crisis has placed the spotlight on the need for healthcare technology that can prevent and solve the world’s critical health challenges. This last week, Microsoft shared progress on innovations helping to meet these objectives. Today, we’re spotlighting intelligent health and business solutions from Microsoft Business Applications that empower health providersRead more

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Save standardized PDF documents to Dynamics 365 or SharePoint

In June last year, Dynamics 365 Sales introduced the ability to generate PDF quote documents based on standardized templates. The feature has seen significant uptake with several hundreds of documents being created and emailed each day, and we received a lot of feedback to extend the capability to other entities. We heard your feedback andRead more

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Derive actionable insights from your customer service data

We’re introducing a new homepage within Dynamics 365 Customer Service Insights that deciphers data into a more consumable view. By surfacing key topics discovered and generated by AI, customer service managers can more easily discover issues and monitor progress. Organizations today are often faced with the challenge of information overload that might hinder their pathRead more

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