April 2020

Many of us have experienced a rejected credit card transaction when shopping online. Questions flood the mind such as “Did I pay my bill?” “Have I exceeded my credit limit?” “Was my card stolen?” Too often, fraudulent activity alerts triggered for card-not-present transactions (those conducted online or over the phone) result not from customer actions,Read more

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In today’s dynamic business climate, field service teams are still expected to maintain infrastructure and customer equipment, often with fewer onsite technicians and limited face-to-face interaction with customers. That means adjusting one’s field service model to continue providing proactive servicesending in the right people and tools at the right timewhile being prepared with the processesRead more

The post Maintain business continuity with Dynamics 365 Field Service appeared first on Dynamics 365 Blog.

Join us on Wednesday, May 6, 2020, for Microsoft Business Applications Summit, a single-day (7:30 AM to 6:00 PM Pacific Time), all-digital, no cost event packed with expert-led sessions and community networking opportunities. Register now and read on for what to expect in the new digital format. Why attend? Three great reasons to join theRead more

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Each Microsoft Dynamics 365 Business Central cloud instance comes with 80 GB of database storage, which is more than ample for most organizations. Some businesses have unique scenarios that may require additional storage. For those organizations that need more space, we’ve introduced a new add-on SKU that provides additional storage capacity, available now by contactingRead more

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Starting in May 2020, Microsoft Dynamics 365 Marketing will enable system-driven, automatic updates for all our customers. We are implementing this policy to bring a consistent, predictable update process to everyone, and to reduce the amount of planning and testing time organizations have to spend to roll out updates to their instances. The policy alignsRead more

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The enhanced auto capture capability in Microsoft Dynamics 365 Sales Insights is now in preview. Be one of the first to preview the improved ability to capture more data in less time. Data is an important resource that sales organizations have. Bringing this data together uncovers actionable insights that are essential for organizations to makeRead more

The post Auto capture customer related activities with Dynamics 365 Sales Insights appeared first on Dynamics 365 Blog.

The enhanced auto capture capability in Microsoft Dynamics 365 Sales Insights is now in preview. Be one of the first to preview the improved ability to capture more data in less time. Data is an important resource that sales organizations have. Bringing this data together uncovers actionable insights that are essential for organizations to makeRead more

The post Auto capture customer related activities with Dynamics 365 Sales Insights appeared first on Dynamics 365 Blog.

We’ve updated the Microsoft Dynamics 365 Banking Accelerator Test Drive experience with Power Apps portals, Microsoft Power Virtual Agents, and Microsoft Power BI for the banking industry. You can test drive the Banking Accelerator capabilities by launching a preconfigured environment, and then trying out the app without needing to set up or use a MicrosoftRead more

The post Dynamics 365 Banking Accelerator Test Drive now includes a new portal and chatbot capabilities appeared first on Dynamics 365 Blog.

As the world copes with the COVID-19 pandemic, Microsoft is providing cloud solutions to frontline responders to help coordinate and automate emergency responses. We previously reported solutions to help track critical resources, coordinate crisis communications, and create a crisis response bot. A new solutionthe Patient Scheduling and Screening Templateis now available, designed to help healthcareRead more

The post Rapidly scale patient screening and assessments for COVID-19 appeared first on Dynamics 365 Blog.