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Retail perspectives, pt. 3: reduce supply chain disruptions

As retailers navigate the new economic environment and plan their recovery from lockdowns due to COVID-19, they need to re-configure their operations to overcome vulnerabilities in their supply chain network that were exposed by the pandemic. While the scale of disruption we are seeing right now is unprecedented, the challenge itself isn’t new. During theRead more

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Quick start guide to workforce transformation: helping you respond

COVID-19 has upended every level of “business as usual.” Companies are scrambling to meet changing customer needs while figuring out their own remote workflows. In this current climate, there’s demand for new solutions that are innovative, agile, and empathetic to business’ and customer’s unique situations. Microsoft Dynamics 365 was built on a commitment to provideRead more

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Retail perspectives, pt. 2: rethink customer experiences

Customer experience is more important now than ever before. The coronavirus pandemic has forced consumers to adopt new habits, reevaluate priorities, and shift consumption. Increasingly, transactions have moved online, and companies are limited to virtual engagement. Buying trends are changing rapidly as consumers face many uncertainties and at the same time expect brands to reactRead more

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Webinar series: stay connected and engaged with customers

Social distancing has forced us all to rethink the way we engage with customers. At every customer touchpointfrom marketing to sales, service and support to finance and distribution channelscompanies should use the opportunity to reinvigorate relationships by delivering personal and empathetic communications. COVID-19 has put pressure on companies to start taking advantage of technology toRead more

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How to manage VAT rate changes in Dynamics 365 Business Central

Many countries have turned to value-added tax (VAT) to stimulate their economy in response to the disruption of COVID-19. In addition, several countries are planning economic stimulus packages with VAT rate changes in response to COVID-19. For example, Germany recently lowered standard VAT rates from 19 percent to 16 percent, starting July 1 and continuingRead more

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Dynamics 365 Project Operations preview is now available

The COVID-19 global pandemic has resulted in increased pressure on project-based services organizations to rapidly change the way they operate. Now more than ever, operating with the speed needed to deliver successful project-based services requires that everyone involvedfrom leaders to team members and contractorscan predict, adapt, and rapidly respond to change, all while practicing socialRead more

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Retail perspectives, pt. 1: chart a course to restart and grow

The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more. Retail merchants worldwide are dealing with emerging sales scenarios to address contactless selling, rising operational challenges, and plunging demand exasperated by increased fraud. In this three-part blog series and a virtual fireside chat debuting onRead more

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Dynamics 365 education accelerator update supports K-12 application development

First, a heartfelt thank you to educators around the world. Many schools are now out for the summer, marking the end of a school year in the most uncertain of times. This spring, schools gave more to students than an educationthey provided a sense of purpose, consistency, and normalcy. Teachers and school administrators worked relentlessly.Read more

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Get the updated toolkit for easier deployment of solution-specific Help content

If you’ve created your own custom solution for Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce, you may be wondering how to connect your own Help content for the solution to the Help pane in the Finance and Operations client. Microsoft provides a toolkit to help you generate HTML files from the Microsoft Help repositories, generateRead more

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Create a resilient organization for now and the future

While COVID-19 rapidly changes the way we live and work, organizations all over the world are facing daunting challenges. Businesses are undergoing significant internal changes to accommodate newly remote workforces while reacting to seismic shifts in customer needs and behaviors. As the Microsoft Business Applications team adapts to the crisis, we want to share someRead more

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