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Ways you can deliver quick and agile customer experiences

The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing. The world has changed, and that, in some way, is a part of most conversations. Businesses, corporations, and enterprises are responding by searching for trends, pouring resources into data collection and analysis, and trying toRead more

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Automatically capture contacts from email in Dynamics 365 Sales

Email messages are a great source of contact information for salespeople, but having to manually create contacts from messages takes a lot of time. To help you spend more of your time selling, the premium auto capture capability in Dynamics 365 Sales uses advanced AI to mine details from email messages, such as the ToRead more

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Leveraging IoT data in Dynamics 365 Business Central

Getting started with leveraging the Internet of Things (IoT) data in Microsoft Dynamics 365 Business Central using services from Microsoft Azure is easier than you may think. You can use IoT for almost anything, but a few common business scenarios are: Tracking packages (where’s my parcel?) Counting inventory in real-time (how much do I reallyRead more

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It’s time to switch your Dynamics 365 Business Central browser to Microsoft Edge

On April 2, 2021, Microsoft will remove Internet Explorer 11 and Microsoft Edge Legacy browsers from the list of supported browsers for the Business Central modern clients. With the introduction of new Microsoft Edge that supersedes Edge Legacy and offers Internet Explorer mode for backward compatibility, now is the time for Business Central customers to make the switch. This applies to organizations using BusinessRead more

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4 ways Microsoft is a leader in customer lifecycle management

It’s safe to say there has never been a time like the present. We have seen changes in how we conduct business, in our customer’s business, and in our lives as consumers. With Microsoft partners, we are empowering organizations to adapt their business processes to respond to changes in real-time, retain and stay connected toRead more

The post 4 ways Microsoft is a leader in customer lifecycle management appeared first on Microsoft Dynamics 365 Blog.

4 ways Microsoft is a leader in customer lifecycle management

It’s safe to say there has never been a time like the present. We have seen changes in how we conduct business, in our customer’s business, and in our lives as consumers. With Microsoft partners, we are empowering organizations to adapt their business processes to respond to changes in real-time, retain and stay connected toRead more

The post 4 ways Microsoft is a leader in customer lifecycle management appeared first on Microsoft Dynamics 365 Blog.

Resolve PO distribution errors in Dynamics 365 Supply Chain Management

When you update to Dynamics 365 Supply Chain Management version 10.0.11 or later, you’ll get a new capability that enables you to reset purchase order accounting distributions. This feature is useful when distributions may be incorrect. This could occur because of a customization or other process issues, such as: Submission to purchase order workflow, includingRead more

The post Resolve PO distribution errors in Dynamics 365 Supply Chain Management appeared first on Microsoft Dynamics 365 Blog.

5 insights on how to connect experiences with customer data platforms

If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. It’s a tool every marketer needs, but what role should your CDP play in helping to improve customer experiences? We sat down with Sheryl Kingstone of 451 Research, a part of S&P Global MarketRead more

The post 5 insights on how to connect experiences with customer data platforms appeared first on Microsoft Dynamics 365 Blog.

Gartner positions Dynamics 365 Field Service Magic Quadrant Leader

Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers. As technology speeds forward creating greater efficiencies, it is also pushing cutting edge technologies into the mainstream. These technologies not only streamline processes andRead more

The post Gartner positions Dynamics 365 Field Service Magic Quadrant Leader appeared first on Microsoft Dynamics 365 Blog.

Verify hash function changes after update to Dynamics 365 Finance 2020 release wave 2

In Dynamics 365 2020 release wave 2, the hash function for the dimension framework in Dynamics 365 Finance has changed. This change may cause breaks in your production and test code in some scenarios. This blog post explains how to inspect your code for impacted patterns and provides guidance about how to validate this functionalityRead more

The post Verify hash function changes after update to Dynamics 365 Finance 2020 release wave 2 appeared first on Microsoft Dynamics 365 Blog.