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Set administration mode on production environments to avoid impacting users during changes

System administrators no longer need to switch a production environment to a sandbox environment before you place it in administration mode. When an environment is set in administration mode, only users with the system administrator or system customizer security role are able to sign in to that environment. Administration mode is useful when you wantRead more

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Watch the Business Applications release wave 2 launch event

This Thursday we are debuting the next wave of new and updated capabilities coming to Microsoft Dynamics 365 and Microsoft Power Platform over the next six months. Register today for the free digital Microsoft Business Applications Launch Event on October 1, 2020 at 9:00 AM Pacific Time. James Phillips, President of the Business Applications Group,Read more

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Redefining what it means to understand customer sentiment

According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customer’s voice to be heard through multiple channels. Unsolicited feedback, such as online reviews on e-commerce platforms,Read more

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Close deals by leveraging relationship analytics in Dynamics 365 Sales

Understanding what worked in the past to close deals can help you replicate those successful actions with other prospects in the pipeline. Relationship analytics capabilities in Dynamics 365 Sales, available for preview since April 2020, helps you compare data from won opportunities with open prospects and then suggests actions to take to deliver similarly successfulRead more

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Maintain AppSource Apps and Per-Tenant extensions in Business Central Online

Customers often chose Microsoft Dynamics 365 Business Central because it’s updated regularly with major and minor releases. These updates provide customers with a business application that is up-to-date with new compliance, security, platform, and application functionality. Partners who extend the Business Central experience for their customers with Microsoft AppSource apps or customizations as per-tenant extensionsRead more

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Optimize your project-centric business with Dynamics 365 Project Operations

Empower your services organization to deliver success with a single, connected solutionfrom prospect to payment to profit. The wait is almost overMicrosoft Dynamics 365 Project Operations will be generally available on October 1, 2020. This highly anticipated application connects sales, resource management, project management, and accounting teams to provide the visibility, agility, and collaboration neededRead more

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Enhance visibility and scale operations without interruptions for your supply chain

Companies often struggle with latency and connectivity when running operations in remote facilities. In fact, network latency is a top connectivity challenge for 30 percent of manufacturers, according to the IDC1. A leading cause of latency is high volume and resource-intensive processes running in parallel, resulting in reduced productivity. Operations without interruptions The new Cloud andRead more

The post Enhance visibility and scale operations without interruptions for your supply chain appeared first on Microsoft Dynamics 365 Blog.

New voice channel streamlines omnichannel customer experiences

We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services. The addition of this channel gives businesses the scale and reliability of the calling platform that powers Microsoft Teams worldwide today. With native voice, businesses receive seamless, end-to-end omnichannel experiencesRead more

The post New voice channel streamlines omnichannel customer experiences appeared first on Microsoft Dynamics 365 Blog.

Maintain AppSource Apps and Per-Tenant extensions in Business Central Online

Customers often chose Microsoft Dynamics 365 Business Central because it’s updated regularly with major and minor releases. These updates provide customers with a business application that is up-to-date with new compliance, security, platform, and application functionality. Partners who extend the Business Central experience for their customers with Microsoft AppSource apps or customizations as per-tenant extensionsRead more

The post Maintain AppSource Apps and Per-Tenant extensions in Business Central Online appeared first on Microsoft Dynamics 365 Blog.

Announcing Microsoft Power Platform and Dynamics 365 updates at Microsoft Ignite

This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. This community will play a leading role in realizing the vision and priorities we’re discussing at Microsoft Ignitesolutions to help build resiliency into every layer of businessRead more

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