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Digital selling helps Grant Thornton engage clients at scale

This year, I’ve shared inspiring stories of organizations responding to adversity by building digital resilience into the fabric of their operations and cultures. A common thread between these organizations is the agility to be better prepared for change, as well as the ability to stay focused on putting customers first. That’s why it’s apropos toRead more

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Fraud trends part 2: holiday fraud and account protection

In this blog series we are exploring the latest fraud-related events and issues on the rise in our digitized world. The first installment in the series explored account takeovers (ATO) and the $7 billion yearly loss affecting even the largest organizations. In this post, we are examining three current trends contributing to increased fraud inRead more

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Increase visibility into inventory across your supply chain

To run an effective manufacturing and distribution operation, you need an accurate understanding of your inventory and where it’s located along the supply chain. What’s more, having clear visibility into your inventory has become critically important as organizations shift to omnichannel order fulfillment and distribution and therefore need to manage inventory located in multiple placesRead more

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Ways to mitigate post-purchase fraud during the holidays

With many retailers extending online holiday sales, consumers are taking advantage of the ease of shopping from home. Online shopping can also enable more impulse buying, which in turn increases the likelihood of returns and cancelations and can open the door to abuse and fraud. Merchants need the right tools and controls to helpRead more

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How healthcare organizations can share information securely

With the global disruption of the pandemic, healthcare organizations are particularly challenged to promote telehealth services and engage patients and providers while adhering to strict compliance and security regulations. Marketing automation and customer relationship management (CRM) tools such as Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Insights are expanding the ways in whichRead more

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5 takeaways how a company turned needs into opportunities

In today’s modern sales environment a trend is surfacing among B2B sellers and buyers: the desire for more authentic, personalized relationships. But despite the desire for personalized relationships, purchasing involves more people than ever, and successful sales require sellers to navigate an increasingly large group of stakeholders. While increasingly large groups of stakeholders may createRead more

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3 unique success stories—building resilience into the supply chain

Even before the pandemic, organizations across industries, from manufacturing to retailers, felt the squeeze to modernize supply chain operations. The historic supply chain shock of 2020 has accelerated the need to both respond to immediate disruptions while building resilience into every layer of the supply chain. In the past, rapidly overhauling a supply chain operationRead more

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Unify ecosystem-wide data with a flexible customer data platform

In today’s digital economy, delivering an exceptional customer experience across every touchpoint has quickly become a competitive differentiator. Most organizations realize if they hope to remain successful they must effectively leverage the vast amounts of data available to them in order to support the personalized engagement that customers expect. According to McKinsey, organizations that harnessRead more

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3 ways to minimize fraud this holiday season

Even in challenging times, the holiday season’s irresistible deals attract both customers and fraudsters. A differentiated fraud prevention strategy is essential to keep a merchant’s fraud losses minimized while letting legitimate customers continue to have a smooth shopping experience. Consumers often change buying and engagement patterns with merchants during the holiday season like shipping toRead more

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