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Join Dynamics 365 and Power Platform at Microsoft Ignite

Don’t miss Microsoft Ignite, an all-digital three-day event kicking off this next Tuesday, March 2 at 8:00 AM Pacific Time! This is your opportunity to get a sneak peek at the future of Microsoft Dynamics 365 and Microsoft Power Platform, connect with experts, and engage with your global community. We’ve packed the line-up with technicalRead more

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Connect with finance leaders at Finance Reimagined—a free digital event

There’s still time to join today’s free Finance Reimagined virtual CFO summit. Connect with industry icons and peers. Expand your network and get insights from savvy CFOs as they share their perspectives on the impact of COVID-19, how their organizations pivoted in response, and how they plan to transform for the future. As Microsoft CEORead more

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Why Simple’s CEO thinks exciting times are ahead in 2021

As we enter 2021, we reached out to a few Microsoft partners and asked if they could share with us about their experiences from 2020how they and their customers faired amidst the challenges presented by the onset of the COVID-19 pandemic, as well as what trends they’re seeing, what lessons they had learned, and what predictions they had for 2021.

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Build a tailored fraud prevention strategy with custom assessments

Effectively managing fraud requires a multi-tiered strategy. It is essential to adopt a fraud prevention strategy with a broad view, encompassing multiple user interaction events, and phased decision-making points. A user interacts in many ways on a merchant’s website, such as searching for products, updating account info, writing a review, adding or removing items fromRead more

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Join Microsoft at Finance Reimagined: response, recovery, and reimagination

Finance leaders are organizations’ linchpins, and during crises such as the pandemic, they take on enormous responsibilities to steer their businesses through the storm while simultaneously preparing for the future. Some of the actions savvy finance leaders are taking during these uncertain times are to continue to reduce costs, mitigate risks, and accelerate their company’sRead more

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Top 3 customer data platform trends for 2021

Despite significant headwinds in 2020a global pandemic, economic downturn, and technology budgets clippedcustomer data platform (CDP) growth is booming. Businesses are charging full steam ahead on digital transformation efforts as their customers have dramatically moved toward online channels. According to a McKinsey Global Survey of executives, organizations across sectors and geographies are likely to reportRead more

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Building customer relationships through relevant and unified personal experiences

Retail used to look different. It was local; it was a relationship. But new technology brought change. Trains opened the door for the Sears catalog, offering a wide array of products to distant customers. Henry Ford’s automobile led to suburbanization, malls, and department stores, changing the face of retail. And now, enabled by digital technologyRead more

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Why a knowledge base is important in delivering exceptional customer service

Is a well-defined knowledge base valuable for delivering exceptional service? No matter the business, the answer is a resounding “yes.” In a recent survey, 91 percent of customers would use an online knowledge base if it were available and tailored to their needs, and in another published report, respondents preferred knowledge bases over all otherRead more

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Webinar: Tips for using AI in retail loss prevention to fight against fraud

If you’re looking for ways to harness the power of AI to help prevent retail loss, please join us for a free webinar at 10:00 AM PST on Wednesday, February 10, 2021. Attendees will gain insight into how Dynamics 365 Fraud Protection loss prevention has helped fashion company, BESTSELLER, quickly identify and investigate potential sourcesRead more

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