Francois van Splunder

Retail executives have long understood the critical role that supply chain management plays in their organization’s ability to meet customer demand. Yet, as central as the supply chain is to success in most companies, customers rarely consider it when placing an order. This status quo shifted dramatically during the pandemic as high-profile disruptions and globalRead more

The post Dynamics 365 breathes composability into enterprise resource planning modernization appeared first on Microsoft Dynamics 365 Blog.

With more and more customers looking to digital channels for product information, feedback, and insights, the role of the store is changing from a place that simply houses and transacts products to another integral step in building and differentiating customer experience. While this transformation has been taking place these past several years, the recent impactRead more

The post The evolution of retail store into an experience center appeared first on Microsoft Dynamics 365 Blog.

Omnichannel has been around for more than a decade now, so it might be surprising to realize that there are still gaps in a strategy that has become table stakes for most retailers. The gap that does exist presents a lack of clarity about what omnichannel retail is and the inability of organizations to deliverRead more

The post Bridging the omnichannel gap in retail with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.

As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is evolving and being reimagined. For retailers to thrive in ever more competitive marketplaces, they must embrace technology solutions that enable a modern and intelligent store. Microsoft Dynamics 365 Commerce stands ready withRead more

The post Dynamics 365 Commerce enables the modern and intelligent store appeared first on Microsoft Dynamics 365 Blog.

As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is evolving and being reimagined. For retailers to thrive in ever more competitive marketplaces, they must embrace technology solutions that enable a modern and intelligent store. Microsoft Dynamics 365 Commerce stands ready withRead more

The post Dynamics 365 Commerce enables the modern and intelligent store appeared first on Microsoft Dynamics 365 Blog.

Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and exceed customer expectations through digital services and technology. Microsoft Dynamics 365 is helping organizations meet this challenge by connecting and unifying commerce and marketing activities. By bringing together solutions such asRead more

The post Deliver personalized digital customer engagement with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.

Today’s consumers want the flexibility to buy and fulfill where, when, and how they choose. As retailers have expanded on purchasing options for customerslike buy online pick up in-storethey have quickly gone from value adds or differentiators, to baseline customer expectations. For many retailers, enabling omnichannel experiences is not only a means to grow; itRead more

The post Exceed customer expectations with seamless and unified commerce experiences appeared first on Microsoft Dynamics 365 Blog.

The last few decades have seen monumental change in the retail industry. Specifically, technology has untethered the shopper from the store and allowed retail to take place anywhere, at any time. When viewed through hindsight, these changes occurred just in time, for without the e-commerce revolution during the past two decades, retailers would have facedRead more

The post 4 post-pandemic retail trends appeared first on Microsoft Dynamics 365 Blog.

Many of the forces driving rapid change in B2C commerce are now propelling transformation in the B2B space. Buyers of all types demand an easy, convenient online shopping experience, a requirement that has been accelerated by the pandemic and as Millennials take the decision-making reins. Over time, the demand for an omnichannel, user-centric e-commerce experienceRead more

The post 5 trends transforming B2B buying and e-commerce appeared first on Microsoft Dynamics 365 Blog.