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Dynamics 365 Marketing approaches responsible AI with intention

At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. We strongly believe in the power of AI to help businesses and their customers grow. We also recognize that these new technologies have the potential for misuse and harm. That’s why in Dynamics 365 Marketing, we are taking an intentional andRead more

The post Dynamics 365 Marketing approaches responsible AI with intention appeared first on Microsoft Dynamics 365 Blog.

Dynamics 365 Marketing is leading the way with personalized engagement

Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes offer the opportunity to be more effective than ever at driving these results. To meet customer expectations, marketers are looking to create end-to-end customer experiences that are customer-led, highly personalized,Read more

The post Dynamics 365 Marketing is leading the way with personalized engagement appeared first on Microsoft Dynamics 365 Blog.

Dynamics 365 Marketing is leading the way with personalized engagement

Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes offer the opportunity to be more effective than ever at driving these results. To meet customer expectations, marketers are looking to create end-to-end customer experiences that are customer-led, highly personalized,Read more

The post Dynamics 365 Marketing is leading the way with personalized engagement appeared first on Microsoft Dynamics 365 Blog.

Revolutionizing the future for sellers in Dynamics 365 Sales

Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations. The tools that sellers are currently using are not helping meet these new demands. Yesterday’s tools don’t serve our modern objectives. Sellers can’t afford to work inRead more

The post Revolutionizing the future for sellers in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.

Revolutionizing the future for sellers in Dynamics 365 Sales

Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations. The tools that sellers are currently using are not helping meet these new demands. Yesterday’s tools don’t serve our modern objectives. Sellers can’t afford to work inRead more

The post Revolutionizing the future for sellers in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.

Revolutionizing the future for sellers in Dynamics 365 Sales

Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations. The tools that sellers are currently using are not helping meet these new demands. Yesterday’s tools don’t serve our modern objectives. Sellers can’t afford to work inRead more

The post Revolutionizing the future for sellers in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers andRead more

The post Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer appeared first on Microsoft Dynamics 365 Blog.

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successfulRead more

The post Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing appeared first on Microsoft Dynamics 365 Blog.

Microsoft Dynamics 365 Marketing customer journey orchestration preview now available

All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today’s challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. Customers expect great experiences from the companies they interact with and companies that deliver superior experiences build strong bonds withRead more

The post Microsoft Dynamics 365 Marketing customer journey orchestration preview now available appeared first on Microsoft Dynamics 365 Blog.

Highlights of the Dynamics 365 Marketing 2021 release wave 1

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. Read about highlights from three capabilities that will launch with Dynamics 365 Marketing 2021 release wave 1.

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