Lori Lamkin

Since first announcing new AI-powered experiences for Microsoft Viva Sales last month, we’ve given these capabilities a nameCopilot in Viva Salesand introduced new sales scenarios and updates. We want to ensure that salespeople feel empowered to focus on what matters, which is deeper engagements with customers.

The post Copilot in Viva Sales available as thousands of customers adopt next-generation AI in Dynamics 365 Copilot and Power Platform appeared first on Microsoft Dynamics 365 Blog.

If sales were simple, then every seller and every sales organization would be successful. But there’s more to it, especially in the current landscape. We’re seeing a fundamental shift in the way customers want to engageinstead of relying only on direct contact with sellers, customers more frequently use digital channels to get answers to questionsRead more

The post 4 ways to accelerate revenue with Dynamics 365 Sales and AI appeared first on Microsoft Dynamics 365 Blog.

At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. We strongly believe in the power of AI to help businesses and their customers grow. We also recognize that these new technologies have the potential for misuse and harm. That’s why in Dynamics 365 Marketing, we are taking an intentional andRead more

The post Dynamics 365 Marketing approaches responsible AI with intention appeared first on Microsoft Dynamics 365 Blog.

Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes offer the opportunity to be more effective than ever at driving these results. To meet customer expectations, marketers are looking to create end-to-end customer experiences that are customer-led, highly personalized,Read more

The post Dynamics 365 Marketing is leading the way with personalized engagement appeared first on Microsoft Dynamics 365 Blog.

Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes offer the opportunity to be more effective than ever at driving these results. To meet customer expectations, marketers are looking to create end-to-end customer experiences that are customer-led, highly personalized,Read more

The post Dynamics 365 Marketing is leading the way with personalized engagement appeared first on Microsoft Dynamics 365 Blog.

Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations. The tools that sellers are currently using are not helping meet these new demands. Yesterday’s tools don’t serve our modern objectives. Sellers can’t afford to work inRead more

The post Revolutionizing the future for sellers in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.