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Fuel your field service with mixed reality

Technology is transforming quickly and evolving at an accelerated pace. That evolution is significantly impacting how we work, what we work on, and how we serve our customers. As technology is speeding forward, creating greater efficiencies, its also pushing bleeding edge technologies into the mainstream. Mixed reality is a combination of realitiesaugmented, virtual, and real

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Building smart cities of the future with Microsoft

The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. Smart denotes physical assets connected to the Internet of Things (IoT) via sensor technology streaming data such as smart parking meters or smart streetlights. Smart

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Video series: Transform field service with Dynamics 365

Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge. This pain point bleeds into other challenges, including the respondents second largest concern of meeting growing customer demands and expectations at 46 percent. These two challenges make sense

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How Microsoft Dynamics 365 for Field Service impacts the bottom line

A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.8M over three years, adding up toa net present value (NPV) of $1.4M and an ROI of 363 percent. The Microsoft-commissioned Total Economic Impact (TEI) is based on

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The post How Microsoft Dynamics 365 for Field Service impacts the bottom line appeared first on Microsoft Dynamics 365 Blog.

Transition from a product to service model with connected field service

Many manufacturing organizations are transitioning from a traditional product business model to an as-a-service business modelincluding flexible consumption models (FCMs) and Anything-as-a-service (XaaS)that lets them pay for what they use. As-a-service models provide compelling benefits, such as: Predictable and renewable revenue streams Greater value to the customer, as they only pay for what they consume

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Intelligent field service at Hannover Messe

As the manufacturing marketplace continues to evolve, so do customer expectations. Customers expect faster and faster response times and improved asset availability. To meet these growing demands, manufacturers need to transform field service to increase efficiency and ensure a first-time fix. Todays average first-time fix rate is 74 percent, which means over 25 percent of

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The post Intelligent field service at Hannover Messe appeared first on Microsoft Dynamics 365.

Intelligent field service at Hannover Messe

As the manufacturing marketplace continues to evolve, so do customer expectations. Customers expect faster and faster response times and improved asset availability. To meet these growing demands, manufacturers need to transform field service to increase efficiency and ensure a first-time fix. Todays average first-time fix rate is 74 percent, which means over 25 percent of

Read more

The post Intelligent field service at Hannover Messe appeared first on Microsoft Dynamics 365.