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Using AI to build a modern field service organization

Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue. This operating model has grown costly and inefficient and has proven less than effective in satisfying the customer’s rising needs. As the field service industry rapidly evolves toward a proactive and predictive model, cutting edgeRead more

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Smart cities: Innovation, inclusion, and IoT

This week, at Smart City Expoin Barcelonawe’re excited to showcase new innovations that will transform Smart City programs worldwide. Smart cities are no longer science fiction. They’re here and now and growing quickly as the Internet of Things (IoT) expands and spreads throughout municipalities around the globe. Some predict the smart city industry will be

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Fuel your field service with mixed reality

Technology is transforming quickly and evolving at an accelerated pace. That evolution is significantly impacting how we work, what we work on, and how we serve our customers. As technology is speeding forward, creating greater efficiencies, its also pushing bleeding edge technologies into the mainstream. Mixed reality is a combination of realitiesaugmented, virtual, and real

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Building smart cities of the future with Microsoft

The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. Smart denotes physical assets connected to the Internet of Things (IoT) via sensor technology streaming data such as smart parking meters or smart streetlights. Smart

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Video series: Transform field service with Dynamics 365

Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge. This pain point bleeds into other challenges, including the respondents second largest concern of meeting growing customer demands and expectations at 46 percent. These two challenges make sense

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How Microsoft Dynamics 365 for Field Service impacts the bottom line

A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.8M over three years, adding up toa net present value (NPV) of $1.4M and an ROI of 363 percent. The Microsoft-commissioned Total Economic Impact (TEI) is based on

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The post How Microsoft Dynamics 365 for Field Service impacts the bottom line appeared first on Microsoft Dynamics 365 Blog.

Transition from a product to service model with connected field service

Many manufacturing organizations are transitioning from a traditional product business model to an as-a-service business modelincluding flexible consumption models (FCMs) and Anything-as-a-service (XaaS)that lets them pay for what they use. As-a-service models provide compelling benefits, such as: Predictable and renewable revenue streams Greater value to the customer, as they only pay for what they consume

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Intelligent field service at Hannover Messe

As the manufacturing marketplace continues to evolve, so do customer expectations. Customers expect faster and faster response times and improved asset availability. To meet these growing demands, manufacturers need to transform field service to increase efficiency and ensure a first-time fix. Todays average first-time fix rate is 74 percent, which means over 25 percent of

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The post Intelligent field service at Hannover Messe appeared first on Microsoft Dynamics 365.

Intelligent field service at Hannover Messe

As the manufacturing marketplace continues to evolve, so do customer expectations. Customers expect faster and faster response times and improved asset availability. To meet these growing demands, manufacturers need to transform field service to increase efficiency and ensure a first-time fix. Todays average first-time fix rate is 74 percent, which means over 25 percent of

Read more

The post Intelligent field service at Hannover Messe appeared first on Microsoft Dynamics 365.