Shruti Shukla, Author at Brightsoft Technologies Limited

Customer Data Platform

Customer data platform: A win-win for the entire C-suite

Adding a data-driven customer experience strategy can help organizations remain competitive and engage customers in more meaningful ways. Interestingly, this is no longer a marketing-only function and requires a shared effort across the business in order to be successful. Chief marketing officers cant rely solely on traditional methods and channels to connect with audiences anymore.

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By Shruti Shukla, 3 years ago

Financial services: How to leverage data to strengthen customer loyalty

The landscape of modern banking has changed dramatically in the past decade. Financial institutions are facing intense competition not only from traditional competitors, but new cloud-based virtual banks that have appeared with recent technology advancements. Financial Service Institution (FSI) customers expect their institutions to deliver digital-forward, frictionless, and highly relevant experiences across multiple channels. With

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By Shruti Shukla, 3 years ago

Why personalization is key to surviving today’s retail market

The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before. Customers today are well-informed, highly selective, and expect intuitive, engaging, and personalized experiences when they shop with consistency across every buying channel they use.

The post Why personalization is key to surviving today’s retail market appeared first on Dynamics 365 Blog.

By Shruti Shukla, 3 years ago

Customer data platform: A key to personalized experiences

In todays digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer, whose demand for a seamless and highly relevant experience at every

The post Customer data platform: A key to personalized experiences appeared first on Microsoft Dynamics 365.

By Shruti Shukla, 3 years ago