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Make every interaction count with customer journey orchestration

Since the onset of the digital age, customer behaviors have radically evolved. As new technology emerges, customers’ expectations for brands continually align with digital evolution. However, the pandemic has brought along a significant, unexpected shift in both customer behavior and expectations. With lives upended and livelihoods being affected around the world, consumers have been forcedRead more

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Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers andRead more

The post Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer appeared first on Microsoft Dynamics 365 Blog.

Microsoft Dynamics 365 Marketing customer journey orchestration preview now available

All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today’s challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. Customers expect great experiences from the companies they interact with and companies that deliver superior experiences build strong bonds withRead more

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Get real-time digital analytics with Dynamics 365 Customer Insights

Navigating the past year has been a challenge as organizations have had to predict the unpredictablehow their business will adapt, how to retain and even grow customer relationships, and how to think long-term when circumstances can change daily. As we continue through 2021, the path is still uncharted, but what’s clear is the importance ofRead more

The post Get real-time digital analytics with Dynamics 365 Customer Insights appeared first on Microsoft Dynamics 365 Blog.

Highlights of the Dynamics 365 Marketing 2021 release wave 1

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. Read about highlights from three capabilities that will launch with Dynamics 365 Marketing 2021 release wave 1.

The post Highlights of the Dynamics 365 Marketing 2021 release wave 1 appeared first on Microsoft Dynamics 365 Blog.

Drive personalized interactions with real-time customer journey orchestration

We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in EMEA and North America. This landmark innovation brings together the worlds of customer experience and marketing automation and is designed to help businesses.

The post Drive personalized interactions with real-time customer journey orchestration appeared first on Microsoft Dynamics 365 Blog.