Contact us to have a solution working for you (+254) 774-075508

Block time off for resources on the schedule board without changing the working hours

I was recently chatting with a dispatcher who expressed that they would like to block time off on the schedule board for resources without needing to interact with the working hours. I am switching gears on this post putting on my implementor hat. We will look for ways to enable this scenario natively in the

Read more

The post Block time off for resources on the schedule board without changing the working hours appeared first on Dynamics 365 Blog.

6 tips for global versus local changes – Universal Resource Scheduling

In global CRM implementations, there is a fine line between changes that must be global versus changes that can be managed locally without affecting the entire organization. There are unique requirements for local implementations, and autonomy is essential to enable local branches to swiftly adapt to their unique requirements without jeopardizing the global implementation. I

Read more

The post 6 tips for global versus local changes – Universal Resource Scheduling appeared first on Dynamics 365 Blog.

Service scheduling in Dynamics 365 for Customer Service

What is service scheduling? Service scheduling allows organizations to schedule service appointments with their customers such as post-sales, customer service, product demos etc. Imagine the following scenario: Contoso is a premium bicycle brand in Washington state that produces the most sophisticated bikes in the country. They take great care of their customers and have many

Read more

The post Service scheduling in Dynamics 365 for Customer Service appeared first on Dynamics 365 Blog.

Dynamics 365 Customer Service Insights is now Generally Available

Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence. Today, were very excited to announce Dynamics 365 Customer Service Insights is now generally available! Since our public preview in October 2018, weve been working hard to continue adding value and extending the service to users across

Read more

The post Dynamics 365 Customer Service Insights is now Generally Available appeared first on Microsoft Dynamics 365.