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The Marketer’s Dilemma: 4 critical questions every marketer should ask

We understand that for chief marketing officers (CMOs) everywhere, it feels like a precarious time to be a marketer. COVID-19 has upended supply chains and inflation spikes have accelerated a wave of digital transformation across all aspects of business. Additionally, culture is politically polarized, forcing brands to take a stand or risk alienating customers. Disruptions to customer engagement are addingRead more

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Microsoft fuels digital transformation of supply chains for a resilient and sustainable future

We are excited to share two new investments in Microsoft Dynamics 365 supply chain portfolio that we are launching in preview. We had announced a partnership between FedEx and Microsoft, in January of 2022, to launch a cross-platform, logistics-as-a-service solution for brands. This partnership is now in preview. As e-commerce is exploding, businesses are challengedRead more

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How Context IQ improves collaboration in Dynamics 365

At Microsoft Ignite last November, we announced Context IQ, a set of capabilities across our Microsoft portfolio that intelligently connects you with the information you need, where and when you need it. Today, we’re sharing how products that leverage Context IQ are redefining work, creating new ways to collaborate, and democratizing access to and theRead more

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2022 release wave 1 plans for Dynamics 365 and Power Platform now available

Today, we published the 2022 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between April 2022 and September 2022. This first release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformationRead more

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Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences

Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those experiences are often disconnected, and customer relationships are fragmented. On top of that, our expectations as customers have risen dramatically. WeRead more

The post Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences appeared first on Microsoft Dynamics 365 Blog.

Meet Context IQ—A new way to collaborate in a hyperconnected business

Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrateRead more

The post Meet Context IQ—A new way to collaborate in a hyperconnected business appeared first on Microsoft Dynamics 365 Blog.

Introducing voice channel for Dynamics 365 Customer Service

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent andRead more

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Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers andRead more

The post Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer appeared first on Microsoft Dynamics 365 Blog.

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successfulRead more

The post Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing appeared first on Microsoft Dynamics 365 Blog.

2021 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2021 and March 2022. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment toRead more

The post 2021 release wave 2 plans for Dynamics 365 and Power Platform now available appeared first on Microsoft Dynamics 365 Blog.