In October, we launched the 2022 release wave 2hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023.
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By embedding AI directly into Microsoft Dynamics 365 Sales and the newly released Microsoft Viva Sales, we’re making it easier for every seller to apply intelligence directly in their flow of work.
The post Bringing more intelligence to sales teams with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
This year at Microsoft Ignite, we are showcasing new AI, automation, and collaborative solutions that help your business be more efficient, engage better across teams and departments, and deliver more breakthrough customer experiences.
The post Live from Microsoft Ignite 2022: Introducing new AI, automation, and collaboration capabilities for Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
Today we’re announcing the general availability of Microsoft Viva Sales on October 3, the first Viva application designed to improve the employee experience for a specific role: sellers. Viva Sales brings together a seller’s customer relationship management (CRM) system, Microsoft 365, and Microsoft Teams seamlessly in their workflow, enabling them to save time and return to what they loveconnecting with customers and closing deals!
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We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys.
The post Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution appeared first on Microsoft Dynamics 365 Blog.
We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys.
The post Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution appeared first on Microsoft Dynamics 365 Blog.
On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2022 and March 2023. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment toRead more
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This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, andRead more
The post The future of customer engagement is bright with Microsoft and Nuance appeared first on Microsoft Dynamics 365 Blog.
This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, andRead more
The post The future of customer engagement is bright with Microsoft and Nuance appeared first on Microsoft Dynamics 365 Blog.
We understand that for chief marketing officers (CMOs) everywhere, it feels like a precarious time to be a marketer. COVID-19 has upended supply chains and inflation spikes have accelerated a wave of digital transformation across all aspects of business. Additionally, culture is politically polarized, forcing brands to take a stand or risk alienating customers. Disruptions to customer engagement are addingRead more
The post The Marketer’s Dilemma: 4 critical questions every marketer should ask appeared first on Microsoft Dynamics 365 Blog.