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Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms

Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. Microsoft’s work to help enterprises, especially those in the retail, consumer brands, healthcare, manufacturing, and media and advertising industries to meet their customers’ expectations by delivering privacy-aware, consent enabled personalization has gained someRead more

The post Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms appeared first on Microsoft Dynamics 365 Blog.

Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms

Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. Microsoft’s work to help enterprises, especially those in the retail, consumer brands, healthcare, manufacturing, and media and advertising industries to meet their customers’ expectations by delivering privacy-aware, consent enabled personalization has gained someRead more

The post Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms appeared first on Microsoft Dynamics 365 Blog.

Convert data into 3D assets using Dynamics 365 Guides, AI Builder, and Power Automate

As digital transformation drives innovation and transforms the way we work, we see business operations and traditional internal processes being disrupted daily. To adapt and scale changes across their business, many organizations are overwhelmed and faced with digitizing thousands of manual checklists, paper forms, documents, and more. The good news is today’s Microsoft solutions makeRead more

The post Convert data into 3D assets using Dynamics 365 Guides, AI Builder, and Power Automate appeared first on Microsoft Dynamics 365 Blog.

Dynamics 365 Marketing approaches responsible AI with intention

At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. We strongly believe in the power of AI to help businesses and their customers grow. We also recognize that these new technologies have the potential for misuse and harm. That’s why in Dynamics 365 Marketing, we are taking an intentional andRead more

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Finance insights is now generally available in Dynamics 365 Finance

Today we are excited to announce the general availability of finance insights, a set of AI-powered capabilities that help customers of Microsoft Dynamics 365 Finance improve the efficiency and quality of financial processes by leveraging intelligent automation. This embed requires accepting cookies from the embed’s site to view the embed. Activate the link to acceptRead more

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Engage with customers in Dynamics 365 Customer Service Community Preview

Engage with your customers by inviting them to offer suggestions and collaborate in community forums created by your organization. With Dynamics 365 Customer Service Community Preview, quickly respond to community suggestions, building customer trust with process transparency.

The post Engage with customers in Dynamics 365 Customer Service Community Preview appeared first on Microsoft Dynamics 365 Blog.

Achieving personalized engagement in Business to Business organizations

The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives. Today’s B2B buyers, accustomed to fast, frictionless, and personalized experiences in their everyday lives, bring those heightened expectations to their roles as business decision-makers in enterprises large and small. To adapt, B2BRead more

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Shaping the future of retail with Microsoft Customer Experience Platform

Today, nothing is certain for brands. Standing still means falling behind. Heritage brands are no different. Now more than ever, brands need to find authentic ways to engage with digitally-savvy consumers no matter where they are. How do brands steeped in tradition create modern experiences that resonate with today’s digital-native consumers? Heritage brands like CampariRead more

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Why AI and real-time visibility are a game-changer for order lifecycle management

In recent years, retailers, consumer packaged goods (CPG) companies, and manufacturers have incorporated direct-to-consumer (D2C) business models into their go-to-market strategies to give end customers the options to order from anywhere and ship to everywhere. As the use of these online sales channels continues to expand, so too does the number of third-party fulfillment partnersRead more

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