Contact us to have a solution working for you (+254) 774-075508

Smart cities: Innovation, inclusion, and IoT

This week, at Smart City Expoin Barcelonawe’re excited to showcase new innovations that will transform Smart City programs worldwide. Smart cities are no longer science fiction. They’re here and now and growing quickly as the Internet of Things (IoT) expands and spreads throughout municipalities around the globe. Some predict the smart city industry will be

Read more

The post Smart cities: Innovation, inclusion, and IoT appeared first on Dynamics 365 Blog.

Enhance your Dynamics 365 mixed reality experiences on HoloLens 2

HoloLens 2 is now available, with breakthroughs in hardware design, AI, and mixed reality. Dynamics 365 mixed reality applications take full advantage of these breakthroughs to deliver even more immersive ways to learn, communicate, and collaborate hands free. With a HoloLens 2 device, front line workers using Dynamics 365 Remote Assist and Dynamics 365 Guides,

Read more

The post Enhance your Dynamics 365 mixed reality experiences on HoloLens 2 appeared first on Dynamics 365 Blog.

Working together to support our mutual customers

Every customer is unique. Their industry, their size, the regions they operate in, their business model, and even their culture make them distinct from other firms. At Microsoft we believe it’s important to serve our customers with platforms and services that empower them to achieve more. With this as our North Star mission, we work

Read more

The post Working together to support our mutual customers appeared first on Dynamics 365 Blog.

Our vision for the Microsoft customer data platform

Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything. As customers have access to more content, purchasing channels, and brand options than before, the touchpoints become exponentialevery website visit, use of

Read more

The post Our vision for the Microsoft customer data platform appeared first on Dynamics 365 Blog.

Announcing RPA, enhanced security, no-code virtual agents, and more for Microsoft Power Platform

It’s a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help your organization drive more impactful business outcomes and take proactive actions that will uniquely position and differentiate your business in the

Read more

The post Announcing RPA, enhanced security, no-code virtual agents, and more for Microsoft Power Platform appeared first on Dynamics 365 Blog.

New digital messaging offer enhances omnichannel features in Customer Service

Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for Customer Service. With digital messaging, you’re able to further empower contact centers to provide seamless, more personalized customer service across a wide range of channels. Combining

Read more

The post New digital messaging offer enhances omnichannel features in Customer Service appeared first on Dynamics 365 Blog.

Fuel your field service with mixed reality

Technology is transforming quickly and evolving at an accelerated pace. That evolution is significantly impacting how we work, what we work on, and how we serve our customers. As technology is speeding forward, creating greater efficiencies, its also pushing bleeding edge technologies into the mainstream. Mixed reality is a combination of realitiesaugmented, virtual, and real

Read more

The post Fuel your field service with mixed reality appeared first on Dynamics 365 Blog.

Delivering five star experiences with a customer data platform

For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet todays changing customer demands is vital. While advancements in technology have led to more automated and self-service functions across hospitality organizations like online booking and reservations, it has also

Read more

The post Delivering five star experiences with a customer data platform appeared first on Dynamics 365 Blog.

Customer Data Platform (CDP): It’s not just for B2Cs anymore

The CDP Institutes latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies. B2Bs have significantly longer and more complex sales cycles that create huge volumes of data, and the relationship-driven nature of B2B business

Read more

The post Customer Data Platform (CDP): It’s not just for B2Cs anymore appeared first on Dynamics 365 Blog.

4 essential capabilities to make the most of AI in the workplace

To realize the benefits of AI, your business needs more than great technology and great data. Thats a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger outcomes.

Read more

The post 4 essential capabilities to make the most of AI in the workplace appeared first on Dynamics 365 Blog.