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Improve sales productivity and remote selling with Sales accelerator

Sales leaders face an unprecedented challenge to meet increasingly demanding buyer needs, all while managing the limitations of a world restricted by COVID-19. According to Gartner, “Before the pandemic, about 46 percent of a B2B sales rep’s time was spent either with a customer or at that customer’s work premises.” While the responsibilities of salesRead more

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Key learnings from emergency communications

One very unsettling aspect of the COVID-19 pandemic is how it has exposed weaknesses in the communications plans that are meant to helpful. But in this moment, a communications cacophony rules. Medical and governmental authorities have messages they need to get to everyone. Businesses have a set of specific messages for employees and another setRead more

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Microsoft Cloud for Healthcare brings the best from organizations around the world

For years, Microsoft has partnered with many healthcare organizations to envision and deliver on their digital future. These past few months brought on an unprecedented urgency, as healthcare organizations pivoted to manage the unexpected. We have learned together, how to rapidly adapt and innovate in healthcare, in response to crisis, and continuously improve operations andRead more

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Flexibility in Dynamics 365 Human Resources supports your unique HR needs

Dynamics 365 Human Resources 2020 release wave 1 includes investments in benefits management, leave and absence, and deeper integration with Common Data Service, providing your organization with a flexible solution that supports a wide variety of HR options. Benefits management enhancements Enhanced plan configuration Benefit plans often have different costs depending on the characteristics ofRead more

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Dynamics 365 training: Good for workers and great for business

As a business owner, you think strategically. You invested in Microsoft Dynamics 365 because you wanted to connect data and business intelligence across your teams and to use artificial intelligence for insights that can help you drive business decisions. But consider, do your employees have the skills they need to take advantage of the powerfulRead more

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Watch on-demand sessions from Microsoft Business Applications Summit 2020

A big thank you to everyone who joined us live at the all-digital Microsoft Business Applications Summit. If the event was held in-person, we would’ve needed a larger convention center! The live event is over, but the opportunities to learn and connect have just started. We invite you to watch sessions from the day on-demand,Read more

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MBAS 2020: Moving forward, together

Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected toRead more

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ISV Connect Program: new opportunities for Business Applications partners

In a few days we’ll be togethervirtuallyat the Microsoft Business Applications Summit to share the latest innovations and tools with the Microsoft Dynamics 365 and Microsoft Power Platform community. I’ll also be leading a session on the Business Applications ISV Connect program and how we’re seeing partners build great solutions in our ecosystem. There’s stillRead more

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Next generation Dynamics 365 Field Service mobile app now available

Our current Field Service mobile experience is an essential component of success in our customer’s field service operations. One of the most requested updates is to bring the Microsoft Power Apps and Unified Interface experience on the desktop to the mobile experience. We are happy to deliver that capability in the initial version of ourRead more

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How Microsoft and American Express help merchants battle fraud

Many of us have experienced a rejected credit card transaction when shopping online. Questions flood the mind such as “Did I pay my bill?” “Have I exceeded my credit limit?” “Was my card stolen?” Too often, fraudulent activity alerts triggered for card-not-present transactions (those conducted online or over the phone) result not from customer actions,Read more

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