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Enhancements to Dynamics 365 Higher Education Accelerator now available

In October 2018, we announced the Microsoft Higher Education Accelerator, enabling ISVs and other solution providers to quickly build industry vertical solutions tailored for higher education. Since then, we have updated the accelerator with new scenarios to help institutions transform how they engage with students and their constituents and improve student outcomes. Our latest version,Read more

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Five ways nonprofits can benefit from marketing automation

Nonprofits (or not-for-profits) exist in a highly competitive world. According to a report from Giving USA, the sector is large and with one crucial exception, growing: Donations. American organizations and individuals provided record-breaking levels of support in 2017. Strong support continued in 2018, with total giving from individuals, foundations, and corporations exceeding $427 billion. That’sRead more

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Introducing Dynamics 365 account protection and loss prevention

Process efficiency is key to growing an e-commerce business. To meet this goal, retailers need better intelligence to better monitor discount, return, and account fraud, helping to protect and improve revenue, reputation, and customer service. As a premium solution partner, Microsoft has deeply invested in artificial intelligence (AI) based systems to help retailers increase processRead more

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Redefining shopping excellence with a unified commerce solution

The retail industry has been going through tremendous change and transformation over the past decade. Many have speculated that traditional brick and mortar retail is dying, and that customers are moving completely to online platforms for their shopping needs. This is, however, not the case. According to a report by the National Federation of Retail,Read more

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Expanding our vision for retail with Dynamics 365 at NRF 2020

Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for technologies that help retailers stay nimble, relevant, and anticipate customer needs and shopping preferences. As my colleague Shelley Bransten,Read more

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How virtual agents transform the customer experience

We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customera service issue, a promotion, a survey. Customer engagement is a collection of customer experiences that impact engagement such as loyalty, advocacy, and so on. Both customer experienceRead more

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Nonprofits optimize donor engagement with Dynamics 365 Customer Insights

Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. But they must compete with other nonprofits for the contributions of these valuable supporters. To secure and retain necessary funds and resources, nonprofits must appeal to the interests of their supporters. Some are interested in improving children’s health, while others want toRead more

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How to fight the three biggest fraud threats in e-commerce purchases

Most of us don’t think twice about making purchases online, whether we’re ordering books and media, grocery deliveries, or big-ticket items like appliances. The increase in digital transactions poses some challenges for e-commerce organizations, especially around fraud. There are three ways e-commerce organizations are impacted by fraud: Lost revenue, when an illegitimate purchase is madeRead more

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Dynamics 365 and Power Platform timeline for the 2020 release wave 1

Key dates for the upcoming release wave As the business environment rapidly changes, we’re dedicated to proactively delivering new capabilities to enable our customers and partners to drive toward strong business outcomes. We deliver these capabilities through two release waves per year. Today, we’re announcing the key dates for the first release wave of updates plannedRead more

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Dynamics 365 Customer Service adds Facebook Messenger capabilities

Starting today, service teams can connect with customers using Facebook Messenger, the latest digital channel for Microsoft Dynamics 365 Customer Service. This new channel is included with our digital messaging offer, further extending our omnichannel capabilities within Dynamics 365 Customer Service. The similarity of Facebook Messenger to live chat, an already popular channel for customerRead more

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