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3 advantages of composable applications to empower supply chain network innovations

Manufacturing supply chains are experiencing a post-pandemic paradigm shift. As business models evolve to solve market disruptions, such as changing or adding direct-to-consumer (D2C) to a business-to-business (B2B) model, supply chains require agility and innovation to build resiliency and stay ahead of trends. United States D2C e-commerce sales have more than tripled in the pastRead more

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Dynamics 365 Sales release wave 1: Simplifying the things that matter

Selling isn’t easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you’d quickly find that you don’t have nearly enough time to cover it all. One thing is constant for sellerstime is in short supply. In a day, sellers are managing leads, tracking performance metrics, and collaboratingRead more

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3 ways to turn your field service operation into a revenue-generating machine

For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company’s revenue cycle. Until recently, many field technicians or field serviceRead more

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Knowledge search enhancements improve agent productivity and customer satisfaction

A comprehensive knowledge base that helps customer service reps find answers to the most common issues quickly is the key to improving productivity and increasing customer satisfaction. Dynamics 365 Customer Service knowledge management enhancements help you make sure agents’ knowledge base searches are both fast and comprehensive.

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How to foster customer loyalty through personalized experiences

These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have tried new shopping behaviors since the pandemic started and 73 percent expect to continue to incorporate different brands they’ve tried into their routines.1 As we see a slow, but continuedRead more

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Manage Finance and Operations apps in the Power Platform admin center

More and more customers are using process orchestration between their front-office and back-office business applications. Low-code and no-code tools are proliferating. Fusion teamsin which pro developers, IT admins, and citizen developers collaborate to build softwareare popular. It’s no wonder the job of administering these applications has become a growing challenge.

The post Manage Finance and Operations apps in the Power Platform admin center appeared first on Microsoft Dynamics 365 Blog.

Solve unified routing issues faster with enhanced diagnostics

Unified routing in Microsoft Dynamics 365 Customer Service is an intelligent, enterprise-grade routing and assignment capability. Taking into consideration both work item requirements and your agents’ capabilities, unified routing directs incoming work items to the queue or agent that’s best suited to handle them.

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3 ways Dynamics 365 powers adaptability for chief financial officers

The role of the chief financial officer (CFO) has been evolving for some time, from hindsight report generation to forward-looking advisor, business innovator, and change agent. During the pandemic, many finance leaders took ownership of large-scale digital transformation effortsa trend that is only accelerating. Indeed, a central lesson learned through the challenges of the pastRead more

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Dynamics 365 government accelerator helps agencies deliver mission-focused digital government services

Governments are increasingly turning to data to address their most urgent issues. But many struggle to unlock the value of their business data to meet the challenges facing their communities. Housing, economic recovery, public safety, and infrastructure are more complex, requiring coordination and data-sharing among many departments and agencies.

The post Dynamics 365 government accelerator helps agencies deliver mission-focused digital government services appeared first on Microsoft Dynamics 365 Blog.