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Increase your supply resilience with multisourcing in Supply Chain Management

For many years, companies have based their supply chain strategy on lowering costs and increasing efficiency. Often this resulted in relying on one supplier for important subcomponents, sometimes based offshore where labor is cheaper. During the pandemic, the world discovered that “lower costs and increase efficiency” is not a resilient strategy.

The post Increase your supply resilience with multisourcing in Supply Chain Management appeared first on Microsoft Dynamics 365 Blog.

Engage your customers faster with AI-powered marketing email content

Marketers are often asked to do more with lessand do it yesterday. Every day, they need to quickly create compelling, unique email content that grabs the customer’s attention in a sea of competing messages. Designing marketing email content can be incredibly challengingand often the toughest part is getting started.

The post Engage your customers faster with AI-powered marketing email content appeared first on Microsoft Dynamics 365 Blog.

The right work assignment method can improve agent satisfaction and utilization

As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. Automated work assignment in Microsoft Dynamics 365 Customer Service can help.

The post The right work assignment method can improve agent satisfaction and utilization appeared first on Microsoft Dynamics 365 Blog.

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences.

The post 5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates appeared first on Microsoft Dynamics 365 Blog.