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New scenarios added to Dynamics 365 Higher Education Accelerator

Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more. Technology is transforming how institutions engage with students and their constituents and improving student outcomes. Last year at Educause we released the Microsoft Higher Education Accelerator which provided a data model and sample apps and analytics tailored for higher education. Along the

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Celebrate Customer Service Week and the agents who make it all happen

Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you who understand what goes on behind the veil of customer service, you know how it feels to get in

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Defining customer experience and customer engagement

Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these ever-changing expectations. In response, many businesses are transforming how they understand and value the customer over every channel across the entire customer life cycle. Customer experience and customer

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Watch the Microsoft Business Applications October Virtual Launch Event

The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at the new innovations were rolling out for Dynamics 365 and the Microsoft Power Platform. Register today for this free event, and then

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Protect your e-commerce business with Dynamics 365 Fraud Protection

Big data AI is no longer a fantasy, but a reality. The AI marketspace is delivering real solutions for real world problems. Currently, e-commerce retailers are faced with fraud losses daily; reduced revenue, increased operational expenses, and wrongful rejections are just some of the impacts fraud creates on a local and global scale, all of

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Announcing Dynamics 365 Commerce preview

Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one of those industries that everyone can relate to. Shopping is ingrained in our daily lives, with todays consumer demanding engaging and integrated shopping experiences across storefronts–physical stores, online

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Examples of extending Dynamics 365 Customer Insights with Azure ML

Dynamics 365 Customer Insights offers a platform to integrate customer data from various sourcesinto one unified view.This unified data presents a perfect starting point for building custom machine learning(ML)models to generate key business metrics. In an earlier blog, we saw how to bring custom ML models from Azure Machine Learning (AML) Studio to work with

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The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now!

The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes. It also includes the final versions of all features that were released for early access in August and September, plus a few new ones. We’ll be rolling out

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Extending Dynamics 365 Customer Insights with Azure ML-based custom models

AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This 360-degree customer view can be used to discover insights to optimize customer engagement and drive personalized customer experiences. This unified data is an ideal source to build machine learning (ML) models

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What’s new in Dynamics 365 Resource Scheduling Optimization (version 3.0.19263.1)

Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.x or 8.x We are excited to announce the General Availability of Resource Scheduling Optimization v3.0 update release (3.0.19263.1). This release includes a number of new features including: Resource role matching New resource preference: Must Choose From As soon as possible (ASAP) objective

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