Contact us to have a solution working for you (+254) 774-075508

Why AI and real-time visibility are a game-changer for order lifecycle management

In recent years, retailers, consumer packaged goods (CPG) companies, and manufacturers have incorporated direct-to-consumer (D2C) business models into their go-to-market strategies to give end customers the options to order from anywhere and ship to everywhere. As the use of these online sales channels continues to expand, so too does the number of third-party fulfillment partnersRead more

The post Why AI and real-time visibility are a game-changer for order lifecycle management appeared first on Microsoft Dynamics 365 Blog.

The most important customer experience metrics (that you’re not tracking yet)

Marketing professionals go to great lengths to understand customers. Detailed personas are written to identify the motivations, interests, and buying patterns of prospects and customers. But all too often, these personasand their resulting customer journeysare informed by data points important to the organization, not the customer. You cannot claim to be customer-centric, customer-first, or customer-obsessedRead more

The post The most important customer experience metrics (that you’re not tracking yet) appeared first on Microsoft Dynamics 365 Blog.

The most important customer experience metrics (that you’re not tracking yet)

Marketing professionals go to great lengths to understand customers. Detailed personas are written to identify the motivations, interests, and buying patterns of prospects and customers. But all too often, these personasand their resulting customer journeysare informed by data points important to the organization, not the customer. You cannot claim to be customer-centric, customer-first, or customer-obsessedRead more

The post The most important customer experience metrics (that you’re not tracking yet) appeared first on Microsoft Dynamics 365 Blog.

Exploring the Intel manufacturing environment through mixed reality

Today’s organizations have seen tremendous value in using mixed reality, as it rapidly changes how employees learn, work, and understand the world around them. With the unique value of mixed reality solutions, such as Microsoft HoloLens 2, Microsoft Dynamics 365 Guides, and Microsoft Dynamics 365 Remote Assist, organizations can drive workforce transformation with on-the-job guidance,Read more

The post Exploring the Intel manufacturing environment through mixed reality appeared first on Microsoft Dynamics 365 Blog.

Enhance visibility with Dynamics 365 digital supply chain solutions

The concept of the global control tower first appeared on the radar of supply chain leaders around 15 years ago. As more and more companies pursued end-to-end visibility for increasingly globalized supply chains, the idea quickly gained momentum. IndustryWeek noted global control towers as one of the hottest supply chain buzzwords of 2008.1 Still, for an idea that hasRead more

The post Enhance visibility with Dynamics 365 digital supply chain solutions appeared first on Microsoft Dynamics 365 Blog.