We are excited to return to Hannover Messe in person this year between May 30, 2022 and June 2, 2022. The pandemic has been difficult for most manufacturers, and there are still many lingering challengesyet, manufacturers are intent on digital transformation to drive resilience. There are several emerging trends that we believe are instrumental toRead more
Manufacturing supply chains are experiencing a post-pandemic paradigm shift. As business models evolve to solve market disruptions, such as changing or adding direct-to-consumer (D2C) to a business-to-business (B2B) model, supply chains require agility and innovation to build resiliency and stay ahead of trends. United States D2C e-commerce sales have more than tripled in the pastRead more
The post 3 advantages of composable applications to empower supply chain network innovations appeared first on Microsoft Dynamics 365 Blog.
Selling isn’t easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you’d quickly find that you don’t have nearly enough time to cover it all. One thing is constant for sellerstime is in short supply. In a day, sellers are managing leads, tracking performance metrics, and collaboratingRead more
The post Dynamics 365 Sales release wave 1: Simplifying the things that matter appeared first on Microsoft Dynamics 365 Blog.
For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company’s revenue cycle. Until recently, many field technicians or field serviceRead more
The post 3 ways to turn your field service operation into a revenue-generating machine appeared first on Microsoft Dynamics 365 Blog.
A comprehensive knowledge base that helps customer service reps find answers to the most common issues quickly is the key to improving productivity and increasing customer satisfaction. Dynamics 365 Customer Service knowledge management enhancements help you make sure agents’ knowledge base searches are both fast and comprehensive.
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These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have tried new shopping behaviors since the pandemic started and 73 percent expect to continue to incorporate different brands they’ve tried into their routines.1 As we see a slow, but continuedRead more
The post How to foster customer loyalty through personalized experiences appeared first on Microsoft Dynamics 365 Blog.
More and more customers are using process orchestration between their front-office and back-office business applications. Low-code and no-code tools are proliferating. Fusion teamsin which pro developers, IT admins, and citizen developers collaborate to build softwareare popular. It’s no wonder the job of administering these applications has become a growing challenge.
The post Manage Finance and Operations apps in the Power Platform admin center appeared first on Microsoft Dynamics 365 Blog.
Imagine your eagerly awaited brand-new speakers finally arriveand they don’t work. The first thing you do is call customer support, expecting a quick response. You hear crickets instead. How likely are you to buy from that company again?
The post Workstream fallback queues ensure no customer goes unattended appeared first on Microsoft Dynamics 365 Blog.
Unified routing in Microsoft Dynamics 365 Customer Service is an intelligent, enterprise-grade routing and assignment capability. Taking into consideration both work item requirements and your agents’ capabilities, unified routing directs incoming work items to the queue or agent that’s best suited to handle them.
The post Solve unified routing issues faster with enhanced diagnostics appeared first on Microsoft Dynamics 365 Blog.
The role of the chief financial officer (CFO) has been evolving for some time, from hindsight report generation to forward-looking advisor, business innovator, and change agent. During the pandemic, many finance leaders took ownership of large-scale digital transformation effortsa trend that is only accelerating. Indeed, a central lesson learned through the challenges of the pastRead more
The post 3 ways Dynamics 365 powers adaptability for chief financial officers appeared first on Microsoft Dynamics 365 Blog.