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Build a tailored fraud prevention strategy with custom assessments

Effectively managing fraud requires a multi-tiered strategy. It is essential to adopt a fraud prevention strategy with a broad view, encompassing multiple user interaction events, and phased decision-making points. A user interacts in many ways on a merchant’s website, such as searching for products, updating account info, writing a review, adding or removing items fromRead more

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Join Microsoft at Finance Reimagined: response, recovery, and reimagination

Finance leaders are organizations’ linchpins, and during crises such as the pandemic, they take on enormous responsibilities to steer their businesses through the storm while simultaneously preparing for the future. Some of the actions savvy finance leaders are taking during these uncertain times are to continue to reduce costs, mitigate risks, and accelerate their company’sRead more

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Top 3 customer data platform trends for 2021

Despite significant headwinds in 2020a global pandemic, economic downturn, and technology budgets clippedcustomer data platform (CDP) growth is booming. Businesses are charging full steam ahead on digital transformation efforts as their customers have dramatically moved toward online channels. According to a McKinsey Global Survey of executives, organizations across sectors and geographies are likely to reportRead more

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Building customer relationships through relevant and unified personal experiences

Retail used to look different. It was local; it was a relationship. But new technology brought change. Trains opened the door for the Sears catalog, offering a wide array of products to distant customers. Henry Ford’s automobile led to suburbanization, malls, and department stores, changing the face of retail. And now, enabled by digital technologyRead more

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Why a knowledge base is important in delivering exceptional customer service

Is a well-defined knowledge base valuable for delivering exceptional service? No matter the business, the answer is a resounding “yes.” In a recent survey, 91 percent of customers would use an online knowledge base if it were available and tailored to their needs, and in another published report, respondents preferred knowledge bases over all otherRead more

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Webinar: Tips for using AI in retail loss prevention to fight against fraud

If you’re looking for ways to harness the power of AI to help prevent retail loss, please join us for a free webinar at 10:00 AM PST on Wednesday, February 10, 2021. Attendees will gain insight into how Dynamics 365 Fraud Protection loss prevention has helped fashion company, BESTSELLER, quickly identify and investigate potential sourcesRead more

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3 reasons to accelerate your migration journey to Dynamics 365

Having spoken to over 300 Microsoft Dynamics 365 on-premises customers, I have a lot of empathy for companies that are faced with the decision to migrate to the cloud. Most commonly I’ve heard that changing business software can appear risky, daunting, and expensive, but the customers that have successfully migrated to Dynamics 365 will tellRead more

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Do you monitor the pulse of your fraud protection operations?

When your business depends on you to make informed strategic, tactical, and operational decisions, being able to gain actionable insights from your fraud protection system is crucial. Data should drive everything from reconfiguring rules to targeting new fraud vectors, manually reviewing transactions, presenting at monthly business meetings, or even monitoring and troubleshooting technical issues. BuiltRead more

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How Dynamics 365 Guides is transforming remote nursing education

The pandemic has profoundly impacted educators across the world. Video calling technology has enabled millions of classes to continue at a distance but, it has shortcomings when it comes to teaching hands-on skills. This fall, the School of Nursing at the University of Michigan turned to mixed reality and Microsoft Dynamics 365 Guides for anRead more

The post How Dynamics 365 Guides is transforming remote nursing education appeared first on Microsoft Dynamics 365 Blog.

How Dynamics 365 Guides is transforming remote nursing education

The pandemic has profoundly impacted educators across the world. Video calling technology has enabled millions of classes to continue at a distance but, it has shortcomings when it comes to teaching hands-on skills. This fall, the School of Nursing at the University of Michigan turned to mixed reality and Microsoft Dynamics 365 Guides for anRead more

The post How Dynamics 365 Guides is transforming remote nursing education appeared first on Microsoft Dynamics 365 Blog.