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2022 release wave 1 plans for Dynamics 365 and Power Platform now available

Today, we published the 2022 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between April 2022 and September 2022. This first release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformationRead more

The post 2022 release wave 1 plans for Dynamics 365 and Power Platform now available appeared first on Microsoft Dynamics 365 Blog.

By Mo Osborne, ago

Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences

Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those experiences are often disconnected, and customer relationships are fragmented. On top of that, our expectations as customers have risen dramatically. WeRead more

The post Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences appeared first on Microsoft Dynamics 365 Blog.

By Alysa Taylor and Rik van der Kooi, ago

Meet Context IQ—A new way to collaborate in a hyperconnected business

Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrateRead more

The post Meet Context IQ—A new way to collaborate in a hyperconnected business appeared first on Microsoft Dynamics 365 Blog.

By Emily He, ago

Introducing voice channel for Dynamics 365 Customer Service

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent andRead more

The post Introducing voice channel for Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.

By Jeff Comstock, ago

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers andRead more

The post Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer appeared first on Microsoft Dynamics 365 Blog.

By Lori Lamkin, ago

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successfulRead more

The post Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing appeared first on Microsoft Dynamics 365 Blog.

By Lori Lamkin, ago

2021 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2021 and March 2022. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment toRead more

The post 2021 release wave 2 plans for Dynamics 365 and Power Platform now available appeared first on Microsoft Dynamics 365 Blog.

By Mo Osborne, ago

Bring Dynamics 365 into the flow of work with Teams—at no additional cost

Today at Microsoft Inspire, partners and customers will learn how the Microsoft cloud can help them navigate their transformation journey, make the shift to hybrid work, innovate everywhere across their organization, and build it all on a foundation of trust and security. We’ll also share how partners can capitalize on the opportunities ahead of usRead more

The post Bring Dynamics 365 into the flow of work with Teams—at no additional cost appeared first on Microsoft Dynamics 365 Blog.

By Alysa Taylor, ago

Accelerating business transformation with Dynamics 365 and Microsoft Power Platform

We have seen a breakthrough year for Microsoft Dynamics 365 and Microsoft Power Platform. Across industries and around the world, we’re seeing companies leveraging Dynamics 365 to create impact faster, break down barriers, adapt to a rapidly changing environment, and innovate across their business. Dynamics 365 continues to grow quickly, with 45 percent revenue growthRead more

The post Accelerating business transformation with Dynamics 365 and Microsoft Power Platform appeared first on Microsoft Dynamics 365 Blog.

By Alysa Taylor and Vahé Torossian, ago

Accelerating business transformation with Dynamics 365 and Microsoft Power Platform

We have seen a breakthrough year for Microsoft Dynamics 365 and Microsoft Power Platform. Across industries and around the world, we’re seeing companies leveraging Dynamics 365 to create impact faster, break down barriers, adapt to a rapidly changing environment, and innovate across their business. Dynamics 365 continues to grow quickly, with 45 percent revenue growthRead more

The post Accelerating business transformation with Dynamics 365 and Microsoft Power Platform appeared first on Microsoft Dynamics 365 Blog.

By Alysa Taylor and Vahé Torossian, ago